Cancellation Policy

1. Purpose

This Cancellation Policy outlines the terms and conditions governing the cancellation of orders placed with Cliffnova-X Private Limited (“Company”, “we”, “our”, or “us”). The policy ensures transparency and fairness in order management and customer service.

2. Order Cancellation

  • Orders may be cancelled only before dispatch of the product
  • Once the order has been dispatched, cancellation requests shall not be accepted

3. Mode of Cancellation

Cancellation requests must be submitted through:

  • Official customer support email
  • Website cancellation or support request system, where available

4. Cancellation Timeline

  • Cancellation requests must be made within 24 hours of placing the order
  • Cancellation is subject to the order not having been dispatched

5. Non-Cancellable Orders

Cancellation is not applicable for the following:

  • Customized, personalized, or made-to-order products
  • Promotional, clearance, or discounted items
  • Orders that have already been shipped or delivered

6. Refund on Cancellation

Approved cancellations shall be refunded in accordance with the Company’s Refund & Return Policy. Refunds will be processed to the original mode of payment only, within the prescribed timelines.

7. Company-Initiated Cancellations

Cliffnova-X Private Limited reserves the right to cancel any order under the following circumstances:

  • Product unavailability or inventory issues
  • Pricing, typographical, or technical errors
  • Suspected fraudulent or unauthorized transactions
  • Non-serviceable delivery locations

In such cases, a full refund shall be processed to the original payment method, where applicable.

8. Direct Sellers & Bulk Orders

Cancellation of orders placed by Direct Sellers or bulk buyers may be subject to separate agreements, distributor policies, or operational guidelines of the Company.

9. Misuse & Restrictions

Repeated cancellation requests or misuse of the cancellation facility may result in restrictions, suspension of account privileges, or additional verification requirements.

10. Policy Modification

Cliffnova-X Private Limited reserves the right to amend, modify, or update this Cancellation Policy at any time to comply with applicable laws or business requirements. Updated policies shall be published on the website.

Final Statement

Cliffnova-X Private Limited is committed to maintaining a transparent, fair, and customer-friendly cancellation process in line with ethical business practices.