Refund & Return Policy

1. Purpose

This Refund & Return Policy explains the conditions under which products purchased from Cliffnova-X Private Limited (“Company”, “we”, “our”, or “us”) may be returned or refunded. This policy is framed in accordance with applicable Indian consumer protection laws.

2. Eligibility for Returns

Products may be eligible for return under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 7 days from the date of delivery
  • The product is unused, unwashed, and in original condition with tags and packaging intact

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order apparel
  • Products damaged due to misuse, negligence, or normal wear and tear
  • Items without original tags, packaging, or proof of purchase
  • Products returned after the allowed return period

4. Refund Policy

Refunds shall be processed only after the returned product has been received and inspected by the Company. Once approved, refunds will be initiated within 7–10 business days.

  • Refunds will be credited to the original mode of payment
  • Shipping charges, if any, are non-refundable unless the return is due to Company error

5. Replacement Policy

In cases of damaged, defective, or incorrect products, the Company may offer a replacement instead of a refund, subject to product availability.

6. Return Process

To initiate a return or refund request:

  • Contact our customer support through official communication channels
  • Provide order details, reason for return, and supporting images if required
  • Follow the instructions provided for product pickup or return shipment

7. Direct Sellers & Bulk Purchases

Returns and refunds for Direct Sellers or bulk purchases shall be governed by separate policies or agreements, subject to applicable company guidelines and compliance norms.

8. Cancellation Policy

Orders may be cancelled only before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

9. Policy Updates

Cliffnova-X Private Limited reserves the right to amend or update this Refund & Return Policy at any time to comply with legal or operational requirements. Updated policies shall be published on the website.

Final Statement

The Company is committed to ensuring customer satisfaction while maintaining fair and transparent business practices.