Privacy Policy

1. Purpose

This Privacy Policy explains how Cliffnova-X Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users, customers, and direct sellers in accordance with applicable Indian laws and regulations.

2. Information We Collect

We may collect and process the following personal information:

  • Name, address, email ID, and mobile number
  • Identification details such as PAN, Aadhaar, and other KYC documents
  • Bank account and payment-related details
  • Order, transaction, and service-related information
  • Website usage data, cookies, and IP address

3. Use of Information

The information collected is used for the following purposes:

  • Processing and delivering orders
  • Onboarding of direct sellers and commission payouts
  • Customer support, grievance handling, and communication
  • Legal, regulatory, and compliance requirements
  • Internal record keeping and business operations

4. Information Sharing

Cliffnova-X Private Limited does not sell or rent personal information to third parties. Personal data may be shared only in the following circumstances:

  • With government or statutory authorities when required by law
  • With banks, payment gateways, and logistics partners for service fulfillment
  • With authorized service providers under strict confidentiality obligations

5. Data Security

We implement reasonable security practices and procedures to protect personal information from unauthorized access, misuse, or disclosure. Access to personal data is restricted to authorized personnel only.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill business purposes or comply with legal and regulatory requirements.

7. User Rights

Users have the right to:

  • Request access to their personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data, subject to legal obligations

Such requests may be submitted through our official communication channels.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. Users may disable cookies through their browser settings; however, some features of the website may not function properly.

9. Third-Party Links

The website may contain links to third-party websites. Cliffnova-X Private Limited is not responsible for the privacy practices or content of such external websites.

10. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Updated versions will be published on this page.

Final Statement

Cliffnova-X Private Limited is committed to protecting the privacy and personal information of its users in accordance with the Information Technology Act, 2000, and applicable rules and guidelines.