Cooling-Off Period Policy

1. Overview

This Cooling-Off Period Policy defines the rights of customers and Direct Sellers to cancel purchases within a specified period, the conditions for return and refund, and the impact of such cancellations on distributor commissions. The policy is framed to ensure customer satisfaction, ethical direct selling practices, and compliance with applicable Indian laws and Direct Selling Guidelines.

2. Applicability

This policy applies to all products sold by Cliffnova-X Private Limited (“Company”, “we”, “our”, or “us”), whether sold directly by the Company or through its authorized Direct Sellers / Distributors.

3. Cooling-Off Period

  • Every customer or distributor has the right to cancel their purchase within 7 days from the date of delivery
  • Cancellation during the cooling-off period shall not attract any penalty, subject to return conditions
  • The cooling-off period exists to allow informed purchase decisions and prevent forced or impulsive buying

4. Return Conditions

To be eligible for return or refund during the cooling-off period:

  • Product must be unused, undamaged, and in resalable condition
  • Original packaging, labels, and invoice / delivery receipt must be intact
  • Return request must be raised within 7 days of delivery
  • Customized or made-to-order products may not be eligible unless found defective

5. Return & Refund Process

  1. Customer or distributor submits a return request via website, customer support, or authorized distributor
  2. Returned product is received and verified for compliance with return conditions
  3. Refund is approved and processed as per the Company’s Refund & Return Policy
  4. Refunds are credited to the original mode of payment

6. Refund Timeline

Approved refunds under the cooling-off period shall be processed within 15 business days from the date of successful verification of returned products.

7. Distributor Commission Adjustment

In order to maintain fairness and ethical income distribution:

  • If a returned product has already generated commission, such commission shall be adjusted or reversed
  • Any upline or team-based commissions linked to the returned product shall be adjusted proportionately
  • Commission adjustments shall be reflected transparently in the distributor’s account statement

8. Exceptions

The cooling-off facility shall not apply to:

  • Products damaged due to customer misuse or negligence
  • Products returned without original packaging or invoice
  • Cases involving fraud, misrepresentation, or manipulation of the return system

9. Ethical Safeguards & Additional Guidelines

  • No distributor shall pressure or mislead customers into purchases
  • The cooling-off policy protects customers from impulse buying and stock loading
  • Repeated misuse of the cooling-off facility may lead to account review or restrictions
  • Company may conduct audits to ensure compliance with ethical selling practices

10. Policy Compliance

This policy is aligned with Indian Consumer Protection laws and Direct Selling Guidelines and shall be read together with the Company’s Privacy Policy, Refund Policy, Cancellation Policy, and Buy Back Policy.

11. Policy Modification

Cliffnova-X Private Limited reserves the right to amend or update this Cooling-Off Period Policy at any time to meet legal, regulatory, or operational requirements. Updated policies shall be published on the website.

Final Statement

Cliffnova-X Private Limited is committed to building trust, protecting customer rights, and ensuring ethical and transparent income distribution across its direct selling network.